Job Description
Are you a motivated self-starter looking for a rewarding career path? Horizon Tech Group is currently hiring for multiple Entry Level Customer Support positions in Omaha, NE. We value passion, reliability, and a willingness to learn.
As a new team member, you will be trained to provide exceptional service to our clients, ensuring their needs are met with precision and care. We offer a comprehensive training program designed to fast-track your career growth.
Why Join Us?
- Paid training and onboarding
- Growth opportunities within the company
- Competitive hourly pay and performance bonuses
- Collaborative and supportive team environment
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints by investigating problems and recommending solutions.
- Accurately enter and update customer data into our CRM systems.
- Assist in the onboarding process for new team members and clients.
- Collaborate with the sales and support teams to meet departmental goals.
- Identify opportunities to upsell products or services to existing clients.
- Participate in daily team meetings and continuous improvement training sessions.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer proficiency and typing skills (25+ WPM).
- Strong verbal and written communication skills.
- Able to work full-time, including weekends and holidays as needed.
- Previous customer service experience is a plus but not required.
- A positive attitude and a strong desire to learn new skills.
- Reliable transportation is preferred.