Job Description
Are you looking for an exciting career opportunity in the technology sector?
Apex Digital Solutions is currently seeking a motivated Entry Level IT Support Associate to join our growing team in Baltimore, Maryland. We provide comprehensive training and a supportive environment for individuals looking to launch their career in Information Technology. If you have a passion for technology and excellent communication skills, we want to hear from you!
Why Join Us?
- Comprehensive training programs for beginners.
- Competitive salary and benefits package.
- Opportunity for rapid career advancement.
- Collaborative and inclusive company culture.
Responsibilities
- Assist customers and employees with technical hardware and software issues via phone and email.
- Diagnose and troubleshoot basic network connectivity problems.
- Perform routine computer maintenance and system updates.
- Document all support tickets and resolutions in our CRM system.
- Collaborate with senior team members to learn advanced troubleshooting techniques.
- Provide exceptional customer service and maintain a professional demeanor at all times.
Qualifications
- High School Diploma or GED required; Bachelor's degree in Computer Science or related field is a plus.
- Basic understanding of computer hardware components (CPU, RAM, Hard Drives).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.