Job Description
We are seeking a motivated Entry Level IT Support Associate to join our dynamic team in Orlando, Florida. At Apex Digital Solutions, we believe in nurturing talent and providing a clear career path for aspiring IT professionals. This is an excellent opportunity to gain hands-on experience in a fast-paced environment while working with cutting-edge technology.
As a member of our support team, you will be the first point of contact for our clients, ensuring technical issues are resolved efficiently. We offer comprehensive training and mentorship, so no prior experience is required—just a passion for technology and a willingness to learn.
Responsibilities
- Assist clients with technical issues, including hardware, software, and network troubleshooting.
- Monitor system performance and respond to alerts to ensure business continuity.
- Document all support tickets and resolutions in our ticketing system.
- Collaborate with senior technicians to learn advanced troubleshooting techniques.
- Participate in regular training sessions and skill development workshops.
- Maintain a clean and organized workspace and equipment inventory.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Basic understanding of computer hardware and operating systems (Windows/Mac).
- Strong problem-solving skills and attention to detail.
- Excellent communication skills with a friendly and professional demeanor.
- Ability to work well in a team environment and handle multiple tasks.
- Reliable transportation and willingness to work on-site.