Job Description
Are you looking to kickstart your career in the fast-paced world of Information Technology? Apex Systems is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in San Antonio, TX. We provide comprehensive training and a clear pathway for professional growth.
As a growing technology company based in the heart of Texas, we are committed to hiring talented individuals who are eager to learn. You will be the face of our technical support, assisting both internal employees and external clients with a wide range of hardware and software issues. This is an excellent opportunity for recent graduates or career changers to break into the IT industry with full mentorship.
Why Join Us?
- Comprehensive on-the-job training for new hires.
- Opportunities for certification reimbursement (e.g., CompTIA A+).
- Collaborative and inclusive work culture.
Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems.
- Troubleshoot hardware and software issues, including printers, laptops, and operating systems.
- Assist with network connectivity problems and Wi-Fi configuration.
- Perform basic maintenance and upgrades on computer equipment.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with senior engineers to escalate complex issues effectively.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Basic understanding of Windows operating systems and office software.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to lift and carry computer equipment (up to 50 lbs).
- Eagerness to learn new technologies and obtain industry certifications.