Job Description
Launch your tech career with TechCorp Solutions! We're seeking passionate Entry Level IT Support Specialists to join our growing Jacksonville team. As a vital part of our operations, you'll provide essential technical support to clients while gaining hands-on experience in a dynamic environment. We offer comprehensive training, mentorship programs, and clear pathways for career advancement. Join our innovative team where your skills will make an immediate impact!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior team members to resolve complex technical problems
- Monitor system performance and report security incidents
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking concepts, and security protocols
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (or willingness to obtain)