Job Description
Are you looking for a rewarding entry-level career in the tech hub of the world? San Jose, CA is known for innovation, and we want you to be part of our team at Silicon Valley Tech Solutions.
We are seeking a dedicated and enthusiastic Entry Level IT Support Specialist to join our dynamic IT department. In this role, you will be the first point of contact for our internal employees, ensuring our technology infrastructure runs smoothly. You will have the unique opportunity to grow your technical skills in a fast-paced environment surrounded by industry leaders.
Why Join Us?
- Competitive Salary: $55k - $75k based on experience.
- Modern Environment: Work with cutting-edge technology in the heart of Silicon Valley.
- Career Growth: Clear path to senior IT roles and certifications support.
- Benefits: Comprehensive health, dental, vision, and 401(k) matching.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person regarding hardware and software issues.
- Diagnose and troubleshoot network connectivity problems, printer failures, and application crashes.
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, and mobile devices.
- Maintain accurate and up-to-date records of all IT incidents, requests, and resolutions in the ticketing system.
- Collaborate with senior IT staff to implement new software updates and security patches.
- Onboard new employees by setting up their workstations and providing necessary training.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT is a plus.
- Basic understanding of computer hardware components, operating systems (Windows and Mac), and peripheral devices.
- Strong problem-solving skills with the ability to think critically and troubleshoot complex issues.
- Excellent written and verbal communication skills to interact with diverse groups of people.
- Willingness to learn and obtain industry-recognized certifications (e.g., CompTIA A+, Network+).
- Ability to work independently as well as part of a collaborative team environment.