Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and launch your career in Baltimore's thriving tech hub! We're seeking passionate individuals eager to gain hands-on experience in a dynamic environment. Our comprehensive training program will equip you with industry-relevant skills while working alongside seasoned professionals. Enjoy competitive benefits, career growth opportunities, and the chance to make a real impact on our growing team.
Responsibilities
- Provide first-level technical support for hardware/software issues
- Assist employees with system installations and configurations
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Monitor network performance and security protocols
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and in team settings
- Customer service mindset with patience and empathy
- CompTIA A+ certification (or willingness to obtain)