Job Description
We are looking for ambitious individuals to join our team as Entry Level IT Support Specialists in Atlanta, GA. If you are eager to kickstart your career in the tech industry and possess a strong desire to learn, we want to hear from you. At Apex Digital Solutions, we provide comprehensive training and mentorship to help you grow into a certified IT professional.
Our mission is to bridge the gap between complex technology and everyday business needs. As an entry-level team member, you will work closely with senior engineers to support our clients' infrastructure, ensuring seamless operations and top-tier service delivery.
Why Join Us?
- Competitive entry-level salary and performance bonuses.
- Full health, dental, and vision insurance.
- Career development path with potential for rapid advancement.
- Modern office environment in the heart of Atlanta.
Responsibilities
- Assist in diagnosing and resolving hardware and software technical issues for clients.
- Install, configure, and maintain computer systems, printers, and network equipment.
- Provide excellent customer service and technical support via phone, email, and remote desktop.
- Document all technical procedures and customer interactions in our ticketing system.
- Participate in regular training sessions to stay updated on the latest technology trends and security protocols.
- Collaborate with the IT team to implement system upgrades and maintenance schedules.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic understanding of computer hardware and operating systems (Windows/macOS).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Willingness to obtain relevant IT certifications within 12 months of hire.