Job Description
Join our dynamic team as an Entry Level IT Support Specialist and kickstart your career in technology! We're seeking enthusiastic tech-savvy individuals to provide exceptional technical support to our clients. This hands-on role offers comprehensive training and growth opportunities within a collaborative environment. If you're passionate about solving problems and helping others succeed with technology, apply today!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document and troubleshoot user problems with ticketing systems
- Assist with cybersecurity best practices and data protection protocols
- Train users on new technologies and software applications
- Collaborate with senior IT staff on system upgrades and maintenance
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service experience with a patient, helpful attitude
- Ability to work independently and in team environments
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license for occasional on-site support