Job Description
Join our dynamic team as an Entry Level IT Support Specialist in Columbus, OH! We're seeking motivated individuals passionate about technology to provide exceptional technical support and drive innovation. Enjoy competitive compensation, comprehensive benefits, and clear career growth paths in a collaborative environment.
Responsibilities
- Deliver responsive technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain computer systems, networks, and peripherals
- Troubleshoot and resolve end-user problems with efficiency and professionalism
- Document all support tickets and maintain accurate asset inventory
- Collaborate with senior team members on complex technical solutions
- Implement cybersecurity best practices and security protocols
- Assist with system updates, patches, and software deployments
Qualifications
- High school diploma or equivalent; bachelor's degree preferred in IT-related field
- Basic knowledge of operating systems (Windows, macOS), networking, and hardware
- Strong problem-solving skills with attention to detail
- Excellent communication and customer service abilities
- Ability to work independently and collaboratively in a team
- CompTIA A+ certification or equivalent experience a plus
- Willingness to learn new technologies and adapt to changing needs