Job Description
Join TechNova Solutions as an Entry Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals in Charlotte, NC to join our dynamic team immediately. As a key member of our IT department, you'll provide essential technical support to our growing client base while gaining hands-on experience with cutting-edge systems. Our comprehensive training program ensures rapid skill development, and our collaborative culture fosters professional growth. If you're passionate about technology and eager to learn, this is your opportunity to launch a rewarding career in one of America's fastest-growing tech hubs.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware and software systems
- Document all support tickets and maintain accurate technical documentation
- Collaborate with senior technicians to resolve complex issues
- Assist with network maintenance and security protocols
- Train end-users on new systems and best practices
- Monitor system performance and report potential vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems
- Familiarity with network fundamentals and security concepts
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (not required)