Job Description
Join our dynamic team as an Entry Level IT Support Specialist in Boston, MA! We're seeking motivated individuals passionate about technology to provide exceptional technical support to our growing client base. This role offers hands-on experience with cutting-edge systems while developing your career in a fast-paced, collaborative environment. Enjoy competitive compensation, comprehensive benefits, and clear pathways for advancement.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and maintain computer systems, networks, and peripherals
- Document technical issues, solutions, and asset inventory in ticketing systems
- Collaborate with senior IT staff on system upgrades and security protocols
- Train employees on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking concepts
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- CompTIA A+ certification or equivalent knowledge preferred
- Valid driver's license for occasional on-site visits