Job Description
Join our dynamic team at Miami Tech Solutions and launch your career in technology! We're seeking motivated Entry Level IT Support Specialists to provide exceptional technical assistance to our clients. As a key member of our support team, you'll gain hands-on experience with cutting-edge systems while working in a collaborative, growth-oriented environment. Our walk-in interview process makes joining our team simple and straightforward.
Responsibilities
- Provide responsive technical support via phone, email, and in-person for hardware/software issues
- Diagnose and resolve system malfunctions including network connectivity problems
- Install and configure computer systems, peripherals, and software applications
- Create and maintain detailed documentation of technical procedures and user interactions
- Collaborate with senior IT staff on complex troubleshooting projects
- Assist in maintaining company security protocols and data integrity
- Support end-users with basic training on new technologies
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills and attention to technical detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Valid driver's license for occasional off-site support requirements