Job Description
Ready to launch your tech career in Raleigh? TechSolutions Inc. seeks a motivated Entry-Level IT Support Specialist to join our dynamic team immediately. This is your chance to gain hands-on experience with industry-leading systems while contributing to innovative projects. We offer competitive compensation, comprehensive benefits, and clear growth pathways. No experience? No problem—we provide full training for the right candidate who thrives in fast-paced environments and has a passion for problem-solving.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document technical procedures and maintain accurate issue-resolution logs
- Collaborate with senior engineers to resolve complex system problems
- Assist with network security protocols and data backup procedures
- Support onboarding processes for new employees and equipment setups
- Participate in system upgrades and maintenance schedules
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- Basic knowledge of Windows OS, networking concepts, and hardware components
- Exceptional troubleshooting and customer service skills
- Ability to work independently while adhering to SLAs
- Must start immediately and pass background check
- CompTIA A+ certification or similar is a plus
- Valid NC driver's license for occasional site visits