Job Description
Join our dynamic team at TechSolutions Inc., a Jacksonville-based tech innovator transforming how businesses operate. We're seeking passionate entry-level professionals ready to launch their careers in IT support. Enjoy competitive pay, comprehensive training, and a collaborative environment where your growth matters. Perfect for recent graduates or career changers eager to make an impact.
Responsibilities
- Provide technical assistance to employees via phone, email, and in-person support
- Install, configure, and troubleshoot hardware/software systems
- Document IT procedures and maintain accurate inventory records
- Collaborate with senior engineers on network and security initiatives
- Train users on new technologies and best practices
- Monitor system performance and resolve service tickets
- Participate in cross-departmental projects
Qualifications
- High school diploma or equivalent; relevant certifications a plus
- Basic knowledge of Windows OS, networking, and cloud services
- Strong problem-solving and communication skills
- Ability to work independently and in team settings
- Customer service mindset with patience and empathy
- Quick learner with adaptability to new technologies
- Valid driver's license (for occasional off-site support)