Job Description
Join our dynamic team at TechGrowth Solutions and launch your career in technology! We're seeking motivated entry-level professionals to fill our IT Support Specialist positions in Chicago. This is your chance to gain hands-on experience in a fast-paced environment while working alongside industry experts. We offer comprehensive training, growth opportunities, and a culture that values innovation and collaboration. Start immediately and become part of our mission to transform businesses through technology.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage user accounts and permissions in Active Directory
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on system upgrades
- Monitor system performance and security protocols
- Train end-users on new technology implementations
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic understanding of Windows OS and networking fundamentals
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- CompTIA A+ certification preferred but not required
- Valid driver's license for occasional off-site support