Job Description
Launch your tech career with TechCorp Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team in Washington DC. This is your opportunity to gain hands-on experience while supporting cutting-edge infrastructure for Fortune 500 clients. Our structured onboarding program ensures rapid skill development, with mentorship from senior engineers and exposure to enterprise systems. Enjoy competitive benefits, flexible work arrangements, and a collaborative culture that values innovation and growth. Start immediately and become part of our mission to transform businesses through technology.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage helpdesk tickets via ServiceNow with SLA adherence
- Document solutions in knowledge base and create user guides
- Collaborate with cybersecurity team on incident response
- Assist with cloud infrastructure monitoring (AWS/Azure)
- Participate in IT asset management and inventory audits
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification (or willingness to obtain)
- Basic understanding of networking protocols (TCP/IP, DNS, DHCP)
- Experience with Active Directory and Group Policy
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- Valid driver's license for occasional off-site support