Job Description
Join NexusTech Solutions as an Entry Level IT Support Specialist and kickstart your career in Chicago's thriving tech ecosystem. We're seeking passionate individuals eager to grow with our innovative team. Enjoy competitive benefits, mentorship from industry experts, and opportunities for professional development in a collaborative environment. Apply today and become part of Chicago's next generation of tech talent!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and ticketing systems
- Install, configure, and maintain computer systems and peripherals
- Document IT processes and maintain accurate service records
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams to ensure seamless IT operations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts and troubleshooting tools
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and attention to detail
- CompTIA A+ or similar certification preferred