Job Description
We are seeking a highly motivated Entry Level IT Support Specialist to join our dynamic team in San Antonio. This is an exceptional opportunity for recent graduates or career changers looking to break into the technology industry with full training provided. You will play a critical role in ensuring our employees have the technical support they need to succeed in a fast-paced environment.
Why Join Us?
- Comprehensive training program for entry-level candidates.
- Career growth opportunities within a rapidly expanding organization.
- Modern, collaborative work environment.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Assist in the deployment, configuration, and maintenance of workstations and peripherals.
- Maintain accurate and up-to-date documentation of technical procedures, incidents, and system changes.
- Collaborate with senior IT staff to identify system improvements and implement best practices.
- Monitor system performance and proactively address potential issues.
Qualifications
- High school diploma or equivalent required; Associate degree in Computer Science or IT is a plus.
- Familiarity with Microsoft Office Suite and basic computer operations is essential.
- Strong analytical and problem-solving skills with a logical approach to troubleshooting.
- Excellent written and verbal communication abilities.
- Ability to work well in a fast-paced team environment and adapt to changing priorities.
- Valid driver's license and reliable transportation (for occasional on-site support).