Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking passionate individuals to provide exceptional technical support to our growing client base in Austin's thriving tech scene. This role offers comprehensive training, mentorship from industry experts, and a clear path to career advancement.
As an integral part of our IT department, you'll gain hands-on experience with cutting-edge systems while developing problem-solving and customer service skills. Our collaborative culture values innovation and professional growth, making this ideal for recent graduates or career changers eager to enter the IT field.
Responsibilities
- Provide responsive technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Document troubleshooting processes and maintain accurate service records
- Collaborate with senior team members on network administration tasks
- Assist with cybersecurity protocols and system updates
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; Associate's/Bachelor's degree in IT preferred
- Basic understanding of Windows, macOS, and network fundamentals
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- CompTIA A+ certification (or willingness to obtain within 6 months)