Job Description
Join TechFlow Solutions immediately as an Entry Level IT Support Specialist! We're seeking passionate tech enthusiasts to kickstart their careers in Raleigh's thriving tech hub. Enjoy hands-on experience with cutting-edge systems while supporting innovative startups and established enterprises. No experience? No problem—we provide comprehensive training and mentorship. Start your journey today in one of America's fastest-growing tech markets!
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktop/laptop systems
- Assist with network connectivity and security protocols
- Document technical issues and resolution processes
- Collaborate with cross-functional teams on IT projects
- Train end-users on new technologies and best practices
- Maintain inventory of IT assets and equipment
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic understanding of operating systems (Windows, macOS)
- Strong problem-solving and communication skills
- Ability to lift 25 lbs and work in standing positions
- Valid driver's license for occasional site visits
- CompTIA A+ certification (or willingness to obtain)
- Customer service experience a plus