Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals in Colorado Springs to provide essential technical assistance to our growing client base. This role offers comprehensive training, career advancement opportunities, and a collaborative work environment. Perfect for recent graduates or career changers looking to break into the IT industry.
Our competitive benefits package includes health insurance, retirement plans, and professional development stipends. Located in Colorado Springs' thriving tech hub, you'll work alongside industry experts while serving local businesses and residents.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior technicians to resolve complex problems
- Conduct routine system maintenance and security updates
- Train end-users on new technologies and best practices
- Participate in on-call rotation for after-hours support
Qualifications
- High school diploma or equivalent required
- CompTIA A+ certification preferred (or willingness to obtain)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Valid driver's license for occasional on-site visits
- 0-2 years of relevant experience accepted