Job Description
Launch your tech career with TechSolutions Inc., a leader in digital transformation services! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team in Chicago. This role offers hands-on experience with cutting-edge technologies while providing critical support to our clients. You'll receive comprehensive training and mentorship from industry experts to fast-track your professional growth. Enjoy competitive benefits, flexible work arrangements, and opportunities for advancement in a collaborative environment.
Responsibilities
- Provide first-level technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and remote access
- Assist with system installations, configurations, and maintenance
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with senior IT staff on complex technical solutions
- Conduct regular system audits and security updates
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows OS, networking, and security principles
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Customer service orientation with patience and empathy
- Ability to work independently and in team settings
- Willingness to learn new technologies quickly
- CompTIA A+ certification preferred but not required