Job Description
Join our dynamic team at TechSolutions Inc. as an Entry Level IT Support Specialist! We're seeking motivated individuals passionate about technology to provide exceptional customer service and technical support to our clients. This is your opportunity to launch your career in IT with comprehensive training and growth opportunities. Located in the heart of Baltimore, MD, we offer a collaborative environment where innovation thrives. Why join us? Competitive salary, full benefits package, and a clear path to career advancement.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document all support tickets and resolutions in CRM systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior IT staff on system upgrades
- Train end-users on new technology implementations
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Excellent problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred
- Valid driver's license required for occasional on-site visits