Job Description
Launch your tech career in the vibrant heart of New Orleans! TechNova Solutions is seeking motivated Entry-Level IT Support Specialists to join our award-winning team. This role offers hands-on experience with cutting-edge infrastructure while supporting diverse industries across Louisiana. You'll gain invaluable skills in network administration, cybersecurity, and cloud technologies while working alongside industry mentors. Perfect for recent graduates or career-changers ready to grow in a dynamic environment. Enjoy competitive benefits, flexible work options, and opportunities for rapid advancement in one of America's most exciting tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and remote access
- Assist with system deployments, upgrades, and security patches
- Document technical procedures and maintain accurate knowledge bases
- Collaborate with senior engineers on complex infrastructure projects
- Implement cybersecurity best practices for data protection
- Train end-users on new technologies and company systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred (not required)
- Strong troubleshooting skills with Windows/macOS environments
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent communication and customer service abilities
- Ability to work independently and prioritize multiple tasks
- Willingness to learn new technologies quickly