Job Description
Join TechFlow Solutions and kickstart your IT career immediately! We're seeking passionate entry-level professionals to deliver exceptional technical support to our Dallas-based clients. This is your chance to work with cutting-edge technology while growing under seasoned mentors in a collaborative, fast-paced environment. No experience? No problem – we value potential and provide comprehensive training. Start your journey in tech today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in CRM systems
- Collaborate with senior engineers on complex infrastructure projects
- Conduct regular system maintenance and security updates
- Train end-users on new technology implementations
- Participate in 24/7 on-call rotation (rotational basis)
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a distributed team
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid driver's license for occasional client site visits
- Passion for technology and continuous learning