Job Description
Launch your tech career with TechSolutions Inc., a leading innovator in digital transformation solutions. We're seeking passionate entry-level professionals to join our dynamic IT support team in Philadelphia. Enjoy comprehensive training, mentorship from industry experts, and a collaborative environment that values fresh perspectives. This full-time role offers competitive compensation, growth opportunities, and the chance to work with cutting-edge technologies. Join us in shaping the future of tech support!
Responsibilities
- Provide technical assistance to employees via phone, email, and in-person support
- Install, configure, and troubleshoot hardware and software systems
- Document IT issues and resolutions in our ticketing system
- Assist with network administration tasks and security protocols
- Collaborate with senior team members on complex technical challenges
- Participate in regular training sessions to enhance technical skills
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Valid driver's license for occasional on-site support