Job Description
Launch your tech career in Atlanta! TechSolutions Inc. is seeking motivated Entry-Level IT Support Specialists to join our dynamic team. As a rapidly growing tech hub, Atlanta offers unparalleled opportunities for growth. You'll gain hands-on experience with cutting-edge systems while working in a collaborative, mentorship-driven environment. We provide comprehensive training, career advancement paths, and a competitive benefits package. If you're passionate about technology and eager to learn, apply today to start your journey!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, printers, and network equipment
- Document all IT incidents, resolutions, and asset inventory using ServiceNow
- Assist with cybersecurity best practices including password management and data protection
- Collaborate with senior IT staff on system upgrades and maintenance projects
- Deliver user training on new software and IT procedures
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with ability to troubleshoot systematically
- Excellent written and verbal communication skills
- Customer service mindset with patience and professionalism
- CompTIA A+ certification preferred but not required
- Ability to lift 30 lbs and work in a fast-paced office environment