Job Description
Join our dynamic team as an Entry Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals passionate about providing exceptional technical support to our growing client base. This is your opportunity to gain hands-on experience with cutting-edge systems while working alongside industry experts in a fast-paced environment. Immediate start available for candidates ready to make an impact from day one.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior technicians on complex problem-solving
- Assist with network monitoring and basic system administration tasks
- Participate in training programs to develop technical expertise
- Support end-users during system upgrades and migrations
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to learn new technologies quickly
- Customer service-oriented mindset
- CompTIA A+ certification a plus
- Valid driver's license for occasional on-site visits