Job Description
Join our dynamic team at TechSolutions Austin as an Entry-Level IT Support Specialist! We're seeking passionate individuals eager to launch their careers in Austin's thriving tech hub. No experience required – we provide comprehensive training. Enjoy competitive benefits, flexible scheduling, and opportunities for growth in a collaborative environment. Walk-in interviews available every Tuesday and Thursday from 10 AM to 2 PM at our downtown location.
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktop/laptop systems
- Assist with network connectivity and security protocols
- Document support tickets and maintain knowledge base articles
- Collaborate with senior technicians on complex system resolutions
- Participate in IT asset inventory and lifecycle management
- Deliver user training on new technologies and systems
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team settings
- Customer service mindset with patience and empathy
- Valid Texas driver's license (for occasional off-site support)
- CompTIA A+ certification (or willingness to obtain within 6 months)