Job Description
Launch your tech career with TechNova Solutions! We're hiring motivated Entry Level IT Support Specialists in Charlotte, NC to join our dynamic team immediately. No experience required—just drive and eagerness to learn. Enjoy competitive pay, comprehensive benefits, and hands-on training in cutting-edge technologies. Join us and build your future in IT today!
Responsibilities
- Provide Tier 1 technical support for employees via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Assist with network connectivity and security protocols
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on complex issue resolution
- Train users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent; IT certifications a plus
- Basic knowledge of Windows/macOS and networking fundamentals
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Valid driver's license (for occasional on-site support)