Job Description
Launch your career with TechSolutions Inc., a leading IT services provider in Minneapolis! We're seeking motivated Entry Level IT Support Specialists to join our dynamic team and deliver exceptional technical assistance to our clients. This is your opportunity to grow in a collaborative environment while gaining hands-on experience with cutting-edge technology. Our comprehensive training program ensures you'll develop critical skills in system administration, network troubleshooting, and customer service. Join us and become part of Minnesota's thriving tech community!
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document support tickets and maintain accurate technical documentation
- Collaborate with senior IT staff on network and security initiatives
- Assist with system updates, patches, and maintenance activities
- Deliver training to end-users on new technologies and best practices
- Participate in IT projects and process improvement initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent communication and customer service abilities
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license and reliable transportation