Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service to provide essential technical support to our clients. As a growing tech firm based in Seattle, we offer a collaborative environment, comprehensive training, and clear pathways for advancement. Walk-in interviews are held daily at our downtown Seattle office! Perfect for recent graduates or career changers looking to enter the tech industry.
What We Offer:
- Competitive salary + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
- Modern downtown Seattle workspace
Responsibilities
- Diagnose and resolve hardware/software issues for clients
- Provide remote and on-site technical support
- Install and configure computer systems and networks
- Create and maintain technical documentation
- Train users on new technologies and procedures
- Monitor system performance and security protocols
- Collaborate with senior IT team on complex projects
- Ensure compliance with company security policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in teams
- Customer service experience (retail or helpdesk)
- CompTIA A+ certification (or willingness to obtain)
- Valid Washington state driver's license (for on-site visits)