Job Description
Join our dynamic team as an Entry Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service. This role offers hands-on experience with cutting-edge systems while providing critical support to our growing client base. Enjoy comprehensive training, mentorship from industry experts, and a collaborative work environment that values innovation. Apply today to become part of Baltimore's thriving tech scene!
Responsibilities
- Provide technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop equipment
- Document incidents, resolutions, and asset inventory
- Collaborate with senior IT staff on complex system upgrades
- Train users on new technologies and best practices
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience preferred
- CompTIA A+ certification a plus