Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your tech career immediately! We're seeking motivated individuals in the Boston area to provide critical technical support to our growing client base. This is your chance to gain hands-on experience in a dynamic environment while receiving mentorship from industry professionals. No prior experience required—just a passion for technology and a commitment to excellence. Our Boston headquarters offers a collaborative atmosphere with opportunities for rapid advancement and skill development. Apply today and start making an impact tomorrow!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist with onboarding new employees and setting up workstations
- Document all IT incidents and resolutions in ticketing systems
- Collaborate with senior team members on complex troubleshooting
- Conduct routine system maintenance and updates
- Support cybersecurity initiatives and best practices
- Train end-users on technology solutions and protocols
Qualifications
- High school diploma or equivalent required; college degree preferred
- Basic knowledge of operating systems (Windows, macOS)
- Familiarity with networking concepts and hardware components
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to obtain relevant certifications (CompTIA A+)
- Must be authorized to work in the United States