Job Description
Are you ready to kickstart your career in Information Technology?
Apex Digital Solutions is seeking motivated Entry Level IT Support Specialists to join our growing team in Charlotte, North Carolina. We believe in fostering talent from within, offering comprehensive training and a clear path for professional advancement. If you are eager to learn, tech-savvy, and passionate about helping others solve problems, we want to hear from you.
Why Join Us?
- Comprehensive training programs for newcomers.
- Career growth opportunities in a dynamic tech environment.
- Competitive benefits package including health insurance and 401(k).
Responsibilities
- Troubleshoot and Resolve: Assist end-users with hardware and software issues via phone, email, and in-person support.
- System Maintenance: Perform routine maintenance on desktops, printers, and network infrastructure.
- Customer Service: Provide exceptional support to clients, ensuring high satisfaction rates and professional communication.
- Documentation: Accurately log tickets and maintain detailed records of technical issues and resolutions.
- Onboarding: Support the IT team in the onboarding process for new employees, setting up workstations and accounts.
Qualifications
- Education: High School Diploma or GED required; Associate's degree in IT or related field is a plus.
- Technical Skills: Basic understanding of computer operating systems (Windows/Mac) and internet browsers.
- Communication: Strong verbal and written communication skills with a customer-first mindset.
- Problem Solving: Ability to think critically and troubleshoot basic technical problems.
- Flexibility: Willingness to work occasional evenings or weekends as needed.