Job Description
Join our dynamic team and jumpstart your tech career! Detroit Tech Solutions is seeking motivated Entry Level IT Support Specialists to deliver exceptional technical assistance to our clients. This is your chance to gain hands-on experience in a fast-paced environment while working with cutting-edge technologies. We offer comprehensive training, career growth opportunities, and a supportive team culture. Perfect for recent graduates or career changers eager to make an immediate impact!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document and resolve tickets in our service management system
- Assist network administrators with system maintenance tasks
- Train users on new technologies and security protocols
- Collaborate with cross-functional teams to resolve complex issues
- Monitor system performance and report anomalies
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- Customer service mindset with patience and professionalism
- Valid driver's license for occasional on-site visits