Job Description
Launch your career with TechSolutions Inc., a leading IT innovator in the heart of Fort Worth! We're seeking passionate entry-level professionals to join our dynamic support team and deliver exceptional technical solutions to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment that values growth and innovation. Immediate openings available! Apply today to start your journey in the thriving Fort Worth tech scene.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document all service requests and resolutions in ITSM systems
- Assist with network security protocols and basic system monitoring
- Collaborate with senior engineers on complex technical escalations
- Participate in IT asset inventory and lifecycle management
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and security protocols
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service orientation with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional client site visits