Job Description
Join our dynamic team as an Entry Level IT Support Specialist in Indianapolis! We're seeking motivated tech enthusiasts to launch their careers in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and mentorship from industry experts. Grow with us as we expand our innovative tech solutions across Indiana and beyond.
What We Offer: Health insurance, 401(k) matching, flexible work hours, professional development stipend, and a collaborative startup culture.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems
- Manage helpdesk ticketing system and SLA compliance
- Document technical processes and create user documentation
- Assist with network security protocols and system updates
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on new technology implementations
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (not required)
- Ability to lift 30 lbs for equipment handling
- Valid Indiana driver's license for occasional off-site support
- Pass background check and drug screening