Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist! This is your golden ticket to launch a thriving career in technology while working in Indianapolis's booming tech hub. We're seeking passionate individuals eager to learn and grow in a collaborative environment where innovation meets opportunity.
At TechSolutions, you'll gain hands-on experience with cutting-edge systems while supporting our diverse client base. Our comprehensive training program ensures you'll develop industry-relevant skills in network administration, cybersecurity fundamentals, and cloud technologies. Enjoy competitive compensation, flexible work arrangements, and a clear path to career advancement.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop equipment
- Document all support tickets and maintain accurate service records
- Collaborate with senior engineers on complex system implementations
- Assist with cybersecurity protocols and data protection measures
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred but not required