Job Description
Are you ready to launch your career in the tech industry? Apex Digital Solutions is looking for motivated Entry Level IT Support Specialists to join our growing team in Minneapolis, MN. We don't just hire skills; we hire potential.
We provide comprehensive training and mentorship, ensuring you have the tools you need to succeed. If you are eager to learn, communicate effectively, and solve problems, we want to meet you.
Responsibilities
- Assist customers with technical issues via phone and email.
- Diagnose and troubleshoot hardware and software problems.
- Document customer interactions and technical resolutions.
- Collaborate with senior technicians to resolve complex tickets.
- Stay updated on the latest technology trends to assist users.
- Perform routine system maintenance and updates.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Basic computer proficiency (Windows and Mac OS).
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to undergo technical training.