Job Description
Are you looking for an exciting entry-level opportunity in the heart of North Carolina? Triangle Digital Solutions is currently seeking a dedicated IT Support Specialist to join our dynamic team in Raleigh, NC.
We provide comprehensive training for all new hires, so no prior experience is required. If you have a passion for technology and a desire to build a long-term career in IT, we want to hear from you.
Why Join Us?
- Competitive starting salary and comprehensive benefits package.
- On-the-job training with certified technical mentors.
- Clear pathway to career advancement and management opportunities.
- Modern office environment in a thriving tech hub.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist employees with computer setup, maintenance, and software installations.
- Document all technical issues, resolutions, and customer interactions in the ticketing system.
- Monitor system performance and perform routine maintenance to ensure optimal uptime.
- Collaborate with the senior IT team to implement new technology solutions and upgrades.
Qualifications
- High school diploma or equivalent required.
- Basic understanding of computer operating systems and peripherals.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication abilities.
- Ability to work independently and as part of a collaborative team.