Job Description
Are you ready to kickstart your career in technology?
Apex Digital Solutions is currently seeking motivated Entry Level IT Support Specialists to join our growing team in Oakland, CA. We offer a dynamic work environment, comprehensive training, and a clear pathway for professional advancement. No prior technical experience is required—we are looking for candidates who are eager to learn and ready to start immediately.
As a key member of our support team, you will play a crucial role in ensuring our clients' technical infrastructure runs smoothly. We value creativity, problem-solving skills, and a customer-first mindset.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist end-users with network connectivity, email setup, and account management.
- Document technical issues and resolutions accurately in the ticketing system.
- Conduct basic system maintenance and perform software updates.
- Collaborate with senior engineers to resolve complex technical challenges.
- Participate in training sessions to enhance technical knowledge and soft skills.
- Respond to incoming support tickets and phone inquiries in a timely manner.
Qualifications
- High school diploma or equivalent (Bachelor's degree in Computer Science or related field is a plus).
- Basic computer literacy and proficiency with Windows and macOS operating systems.
- Strong communication skills and a friendly, patient demeanor.
- Ability to learn new technologies and software tools quickly.
- Reliable internet connection and a quiet workspace (if remote work is considered).
- Willingness to work flexible hours, including weekends or evenings, as needed.
- A valid driver's license and reliable transportation for on-site support duties.