Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist! We're seeking motivated individuals to provide exceptional technical support to our Silicon Valley clients. This is your opportunity to launch your career in tech with hands-on experience in enterprise environments. Enjoy competitive compensation, comprehensive training, and immediate start date in San Jose's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and maintain desktop/laptop systems
- Document support tickets and maintain IT asset inventory
- Collaborate with senior engineers on complex troubleshooting
- Train end-users on company systems and best practices
- Monitor network performance and security protocols
- Assist with cloud infrastructure deployments
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred
- Ability to work flexible hours including occasional weekends
- Valid California driver's license
- Pass background check and drug screening