Job Description
Are you ready to launch your career in technology?
Apex Digital Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Richmond, Virginia. We pride ourselves on fostering a collaborative environment where entry-level talent can grow into senior technical experts. If you are a problem-solver with a passion for helping others, we want to hear from you.
As a vital member of our support team, you will play a key role in ensuring our clients' technology infrastructure runs smoothly. We offer a competitive benefits package, including health insurance, 401(k) matching, and paid training to get you certified.
Why Join Us?
- Comprehensive mentorship programs for new hires.
- Modern office environment with flexible working hours.
- Clear career progression from Support to Systems Administration.
Apply today to start your journey with Apex Digital Solutions.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network issues.
- Manage and maintain accurate records of all help desk tickets and user interactions.
- Assist in the installation, configuration, and deployment of new workstations and devices.
- Conduct regular system checks and perform routine maintenance to ensure optimal performance.
- Collaborate with senior engineers to resolve complex technical challenges.
- Train new employees and clients on internal software tools and security protocols.
Qualifications
- High school diploma or GED required; Associate degree in IT or Computer Science is a plus.
- No prior professional experience required; we value attitude and aptitude over pedigree.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and peripherals.
- Strong written and verbal communication skills with a customer-first mindset.
- Ability to work independently and as part of a diverse team.
- Eagerness to learn new technologies and obtain industry certifications (we provide the training).