Job Description
Ready to launch your career? Innovate Solutions Group seeks passionate entry-level professionals for our Tech Associate role in Portland, OR. Join our dynamic team where innovation meets opportunity—no prior experience required! We provide comprehensive training, mentorship, and a collaborative environment to help you thrive. Start immediately and grow with us as we transform industries through cutting-edge solutions.
As a Tech Associate, you'll gain hands-on experience in client support, system troubleshooting, and project coordination. Our culture celebrates fresh perspectives and offers clear career progression paths. If you're tech-savvy, detail-oriented, and eager to contribute, this is your moment to shine in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1 technical support to clients via phone, email, and chat
- Assist with software installations, updates, and system configurations
- Document client interactions and technical issues in CRM systems
- Collaborate with senior engineers to resolve escalated technical challenges
- Participate in cross-functional projects to enhance service delivery
- Maintain accurate inventory of IT assets and software licenses
- Contribute to process improvement initiatives for operational efficiency
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic proficiency with Microsoft Office Suite and Google Workspace
- Strong problem-solving abilities and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Customer service mindset with a 'can-do' attitude
- Willingness to learn new technologies and industry best practices