Job Description
We are looking for a motivated Entry Level Tech Support Specialist to join our innovative team in downtown San Francisco. In this role, you will be the first line of defense for our clients, ensuring they have seamless access to our cutting-edge technology solutions. This is a fantastic opportunity for recent graduates or career changers to launch a successful career in the tech industry.
What You Will Do:
Our ideal candidate is a problem solver with a passion for technology and customer service. You will work in a dynamic environment where your contributions directly impact client satisfaction and business growth.
Responsibilities
- Provide exceptional technical assistance and troubleshooting support via phone, email, and live chat.
- Diagnose and resolve hardware and software issues for a diverse client base.
- Maintain accurate and detailed records of all customer interactions and technical issues in the CRM system.
- Collaborate with senior engineers to escalate and resolve complex technical tickets.
- Conduct product training sessions to help clients maximize their software usage.
- Stay updated on the latest industry trends and internal product updates.
- Participate in daily team meetings to align on support strategies and goals.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Computer Science or related field is a plus.
- Strong desire to learn and grow within the IT and customer support sector.
- Excellent verbal and written communication skills with a focus on clarity and empathy.
- Basic understanding of computer operating systems (Windows, macOS) and peripherals.
- Ability to work effectively in a fast-paced, high-pressure environment.
- Flexibility to work non-traditional hours, including evenings and weekends as needed.
- Proficiency in using internet browsers and productivity software.