Job Description
Join our dynamic team at InnovateTech Solutions and kickstart your career in Denver's thriving tech scene! We're seeking motivated Entry Level Tech Support Specialists to deliver exceptional customer service and technical assistance. Enjoy a collaborative environment with comprehensive training, growth opportunities, and the chance to work with cutting-edge technology. Start immediately and become part of Denver's premier tech workforce!
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and chat
- Troubleshoot and resolve network connectivity problems and system malfunctions
- Document incidents and solutions using ticketing systems (Jira, ServiceNow)
- Install, configure, and maintain desktop/laptop systems and peripherals
- Collaborate with senior engineers on complex technical escalations
- Train users on software applications and best practices
- Monitor system health and proactively address potential issues
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of technical support or customer service experience
- Proficiency in Windows/macOS operating systems and MS Office suite
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving abilities and customer-focused mindset
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification is a plus
- Ability to work flexible shifts including evenings/weekends if required