Job Description
Join TechNova Solutions and kickstart your IT career in Dallas! We're seeking motivated Entry-Level Tech Support Specialists to deliver exceptional customer service and technical troubleshooting. As a growing tech hub, Dallas offers abundant opportunities for career growth. Walk-in interviews welcome! No appointment needed – just bring your resume and enthusiasm. Enjoy competitive benefits, paid training, and a collaborative environment where innovation thrives. Apply today and become part of Dallas's tech revolution!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems, printer malfunctions, and OS errors
- Document troubleshooting steps and ticket resolutions in CRM systems
- Assist with software installations, updates, and configuration management
- Collaborate with senior technicians on complex technical escalations
- Conduct user training sessions on new IT tools and security protocols
- Monitor system performance and report recurring issues to infrastructure team
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Exceptional problem-solving skills with strong attention to detail
- Ability to work in fast-paced environments with minimal supervision
- Strong written and verbal communication skills
- Customer service mindset with patience and empathy
- Willingness to learn new technologies through company-provided training
- Must be authorized to work in the United States