Job Description
Jumpstart your career in San Jose's thriving tech scene! Innovate Solutions Inc. is immediately hiring entry-level tech support specialists to join our dynamic team. No experience necessary – we provide comprehensive training and mentorship to help you grow. Enjoy competitive pay, flexible schedules, and opportunities for rapid advancement in one of America's innovation hubs. Perfect for recent graduates or career changers eager to make an immediate impact.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Diagnose and resolve network connectivity, system crashes, and application errors
- Document cases in CRM systems with detailed troubleshooting steps
- Collaborate with senior engineers on complex escalations
- Create user documentation and training materials
- Monitor system performance and proactively address potential issues
- Participate in 24/7 rotational on-call support schedule
Qualifications
- High school diploma or equivalent; technical certifications preferred
- Strong problem-solving abilities and customer service mindset
- Basic knowledge of Windows/macOS, networking fundamentals, and cloud services
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Quick learner with adaptability to new technologies
- Valid driver's license and reliable transportation